FAQ

What are lab grown diamonds?

Lab grown diamonds are real diamonds created in a laboratory. They have the same chemical composition, hardness, and brilliance as mined diamonds - but they're more affordable and ethically sourced.

How long does shipping take?

Most items are made to order and take

3-4 weeks

for production, plus shipping time. Items in our

Available Now

collection ship within 3-5 days.

Do you ship internationally?

We currently ship within Australia. Contact us for international inquiries.

What is your service fee?

We charge approximately 10% on wholesale orders. This is disclosed clearly at checkout.

Can I get a personalised message?

Yes! During checkout, you can add a personalised message (e.g., "For my beautiful wife, Sarah") and we'll include it with your order.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shopify Pay.

How do I care for my jewellery?

See our

Care Guide

for detailed instructions.

Can I return my item?

Yes, please see our

Returns page

for our return-as-stock policy.